If you have encountered a reconnection error while accessing your editor, it is possible that there is some setting on your network or browser that does not allow connection to your workspace.

The causes of the problem can be many but most of the cases are represented by the presence of extensions of the browser in use or by an incorrect configuration of the DNS records.

Extensions like AdBlock, AdGuard, uBlock, et al.

Some extensions that can be added to browsers, such as Chrome, can have the function of blocking various advertisements or popups, but they could also cause a problem accessing your editor: to verify the problem, you can try to browse your website using an Incognito Tab available from the control bar of the browser in use.

To browse incognito from Chrome and check for the problem:

– Click on the Chrome browser management button, marked by the icon with three vertical dots, on the right of the browser bar;
– Click on New Incognito Window;
– Go to our site and log into your account.

With incognito browsing, none of the extensions on your browser will be active.
If you have managed to access your workspace it is very likely that the problem is due to one of the extensions.

To remove or disable one of the extensions on Chrome:

– Click on the Chrome browser management button, marked by the icon with three vertical dots, on the right of the browser bar;
– Position the mouse on the item Other tools and, from the drop-down menu, select Extensions;
– From the Extensions tab, click Remove to delete the extension or the blue activator to the right of each extension to disable it.

After disabling or removing an extension, restart Chrome and try logging in again.